How can we help today?
Have a question about hotpoints? You may be able to find your answer in our FAQs, otherwise send us a message after logging into Westpac One® online banking or get in touch with the details below.
Call us
- 0800 861 862
- Overseas +64 9 913 6226 (international toll charges apply)
- 0800 888 111
- Overseas +64 9 914 8026 (international toll charges apply, feel free to call collect)
Things you should know
hotpoints® terms and conditions apply.
Certain purchases and transactions do not earn hotpoints (see the applicable Credit Card Conditions of Use for details), including: fees, charges or interest, balance transfers, tax payments (including local council rates and ACC Levies), gambling chips or gambling transactions (including online gambling), cash withdrawals from your account, money orders, travellers cheques and foreign currencies in cash, business-related purchases made with a hotpoints Mastercard® other than a Westpac BusinessPLUS Mastercard® and transactions on any nominated account(s) linked to your hotpoints Mastercard (the ‘excluded transactions’).
Only eligible transactions made with a hotpoints Mastercard can be used for hotpoints Pay. In addition, there is a minimum number of hotpoints that must be earned before you are eligible to redeem your hotpoints for any reward or for hotpoints Pay. See the applicable Credit Card Conditions of Use for full details.
hotpoints® and hotpoints Pay® are registered trademarks of Westpac Banking Corporation.
Mastercard® is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.